Career Opportunities | Fire Equipment, Inc

Fire Sprinkler Technicians (Medford, MA & Smithfield, RI)

Fire Equipment Inc. is seeking Fire Sprinkler Technicians for Medford, MA, and Smithfield, RI. This position requires the ability to service, inspect and repair sprinkler systems and fire pumps for established customers on a scheduled basis. Job duties include conducting service calls, systems testing, and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and report.

Duties & Responsibilities
• Conduct scheduled service calls to the customer’s satisfaction
• Test and inspect fire sprinkler systems and fire pumps
• Perform on-site emergency troubleshooting and repairs
• Perform duties of on-call shifts in a rotating schedule
• Prepare accurate and timely service tickets and reports

Qualifications
• Knowledge of applicable fire codes and regulations
• MA and/or RI sprinkler license required, CT license preferred
• Valid Drivers License required
• High school diploma or equivalent is required
• Effective communication skills

Benefits
• Competitive pay, including on-call stipend
• Company vehicle to take home
• Medical, Dental & Vision Insurance
• Company provided life and disability insurance
• 401(k) with company match
• Paid vacations and holidays

Company Overview
Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire protection industry, providing inspections, installation, design, and repairs. We provide our services to a wide range of industries throughout the New England area. We invest heavily in infrastructure, technology, and education to provide our customers with the best and most cost-effective solutions in the industry. FEI is a third-generation, family-owned and operated company. As such, FEI understands that open communication with both clients and employees is paramount. Clients and employees alike are considered to be part of the FEI family. Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Fire Alarm Technicians (Medford, Hyannis, MA & Smithfield, RI)

Fire Equipment Inc. is seeking Licensed Fire Alarm Technicians for Medford, MA, Hyannis, MA, and Smithfield, RI. This position requires the ability to service, inspect and repair fire alarm systems for established customers on a scheduled basis. Job duties include conducting service calls, systems testing and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and reports.

Duties & Responsibilities
• Perform on-site service, inspect and repair fire alarms for established customers on a scheduled basis.
• Conduct service calls, systems testing, and inspections to the prescribed standards.
• Perform on-site emergency troubleshooting and repairs.
• Identify code issues and non-conformance issues.
• Program fire alarm panels.
• Prepare accurate, timely, and detailed service tickets and reports.
• Present a professional appearance and conduct while interacting with and providing solutions to customers.

Qualifications
• MA fire alarm license required, CT license preferred
• Knowledge of applicable fire codes and regulations
• Ability to be available on-call when scheduled
• Effective communication skills

Education and Certification Requirements
• MA and/or RI fire alarm license required, CT license preferred
• Valid Drivers License required
• High school diploma or equivalent is required

Benefits
• Competitive Pay with on-call stipend
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Portable Fire Extinguisher Technician (Medford, MA & Outer Cape Cod, MA)

FEI is a third-generation, family-owned and operated company. As such, FEI understands that open communication with both employees and clients is critical. Employees and clients alike are considered to be part of the FEI family.

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

Fire Equipment Inc is currently seeking Fire Extinguisher Technicians (one in Medford, MA, and another in the Outer Cape Cod area) who is hardworking, a self-starter, and passionate about quality and excellence in customer service.

This position requires the ability to service, inspect and test fire extinguishers and emergency exit lighting systems for established customers on a scheduled basis. You will need to be capable of dismantling various types of fire extinguishers, examining mechanical parts, extinguishing agents, and replace worn or damaged parts. This position requires climbing ladders and enduring standing, walking, and bending throughout the day.

Qualifications

High school diploma or equivalent is required
MA Fire Extinguisher License preferred, not required
Hydrostatic certificate preferred
Must maintain a valid and clean driving license & record
Minimum 3 yrs experience
Ability to work occasional nights and/or flexible hours
Works well independently

Benefits
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Special Hazards Apprentice (Medford, MA)

Fire Equipment Inc. is a full-service life safety company providing service for fire alarms, fire sprinklers, fire suppression systems, and portable fire extinguishers. Since 1928, we have led the way in the fire protection industry, providing inspections, installation, design, and repairs. We provide our services to a wide range of industries throughout the New England area.

FEI is a third-generation family-owned and operated company. As such, FEI understands that open communication with both employees and clients is critical. Employees and clients alike are considered to be part of the FEI family.

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

Fire Equipment Inc. is seeking a Fire Suppression Trainee to train alongside a licensed technician on Special Hazard/Clean Agent systems. This is a great opportunity to learn a trade from some of the best in the industry! You will learn how to service, inspect and repair clean agent fire suppression systems for new and established customers. Job duties include conducting service calls, systems testing, and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and reports.

Duties & Responsibilities

Learn how to test and inspect fire suppression systems following applicable codes
Gain knowledge of current products and related information
Assist license technician with on-site emergency troubleshooting and repairs
Prepare accurate and timely service tickets and reports
Maintain high customer satisfaction with a passion for delivering stellar service
Develop and maintain a professional image and build good relationships with customers
Other related duties as assigned

Qualifications

Valid Drivers License required
High school diploma or equivalent is required
Effective communication skills

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Kitchen Systems Apprentice (Medford & Hyannis, MA)

Fire Equipment Inc. is a full-service life safety company providing service for fire alarms, fire sprinklers, fire suppression systems, and portable fire extinguishers. Since 1928, we have led the way in the fire protection industry, providing inspections, installation, design, and repairs. We provide services to a wide range of industries throughout the New England area.

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

Fire Equipment Inc. is currently seeking a Kitchen Suppression Apprentice. This is a great opportunity to learn a trade from our highly skilled team. FEI will provide on-the-job training & factory certification to prepare you for the licensing exam.

The Kitchen Apprentice role requires the ability to service, inspect and repair restaurant fire suppression systems established customers. Job duties include conducting service calls, systems testing and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and reports. This role will be based in our Medford, MA, territory.

Duties & Responsibilities

Working alongside a licensed technician, learn how to test and inspect pre-engineered fire suppression systems and portable fire extinguishers following applicable codes
Learn knowledge of current products and related information
Assist licensed technician with on-site emergency troubleshooting and repairs
Schedule appointments with customers for inspection & repairs
Prepare accurate and timely service tickets and reports
Maintain high customer satisfaction with a passion for delivering stellar service
Develop and maintain a professional image and build good relationships with customers
Other related duties as assigned

Qualifications

Valid Drivers License required
High school diploma or equivalent is required
Effective communication skills
Mechanical aptitude

Benefits

Competitive pay, including an on-call stipend
Company vehicle to take home
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire protection industry, providing inspections, installation, design, and repairs. We provide our services to a wide range of industries throughout the New England area. We invest heavily in infrastructure, technology, and education to provide our customers with the best and most cost-effective solutions in the industry. FEI is a third-generation, family-owned and operated company. As such, FEI understands that open communication with both clients and employees is paramount. Clients and employees alike are considered to be part of the FEI family. Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Safety and Compliance Manager (Medford, MA)

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

FEI is hiring a Safety & Compliance Manager who will ensure our field technicians and office teams maintain a safe working environment and perform their duties in compliance with the fire code. FEI has a strong reputation in the fire safety field, and this role is critical to maintaining that reputation and our success.

Duties & Responsibilities

Maintain and direct an active safety training program, including toolbox talks, annual safety training, and ensuring technicians maintain any required customer safety training programs.
Ensure the safety program documents are maintained & up to date with any changes to legislation, and best practices in the industry.
Enhance and continually improve the culture of safety and compliance within FEI across all locations.
Conduct job hazard analysis as needed.
Conduct incident investigations, ensuring proper follow-up, training, and documentation.
Enforce corporate EHS programs by conducting field visits to job sites.
Partner with management on proactive and reactive safety needs, and initiatives.
Act as a resource for field technicians and office personnel on safety and compliance questions.
Conduct new hire orientation.
Interact with insurance company on Workman Comp and General Liability occurrences.
Maintain compliance with DOT drug screening requirements.
Ensure all safety certifications for the company and employees are up-to-date, including but not limited to OSHA, Hazardous Materials, etc.
Maintain safety & compliance files, including NFPA code on the internal Salesforce system, customer safety portals, and manufacturer safety data sheets.
Maintain and distribute personal protective equipment.
Performs other related duties as assigned by management.

Minimum Qualifications:

At least 5-7 years of safety experience in a trades or construction industry.
Demonstrated ability to identify known potential exposures and lead implementation of corrective actions.
Knowledge, understanding and compliance with all applicable Federal, State and local laws and regulations relating to job duties.
Knowledge of completing drivers’ files per FMSCA regulations and Hours of Service Rules required.
Preference for fire safety industry experience.
Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Microsoft Office, familiarity with Salesforce helpful.

Benefits

Competitive Pay
401(k) with company match
Medical, Dental & Vision Insurance
Disability & Life Insurance
Paid Vacation & Holidays
Flexible Spending Accounts & HSA

If interested, please submit your resume, including contact information, to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran.

Training Manager (Medford, MA)

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

As a key member of the HR team, the Training Manager’s primary goal will be to ensure staff are properly trained and licensed to ensure FEI continues to have some of the most knowledgeable technicians in the fire safety field. You will help to enhance and develop continuing education for licensed technicians, apprenticeship program standards, and ensure the office staff has the knowledge to support the needs of our customers and technicians.

Duties & Responsibilities

The Training Manager will be responsible for planning and coordinating the training and development program for all Fire Equipment Inc. employees. This includes management training, technician training, apprenticeship program enhancements, and training for the office support staff. Using vendor partners and other resources, ensure a comprehensive training program across all lines of work. The Training Manager will also work closely with the management team to determine licensing & certification needs and to identify employees for these development opportunities.

Collaborate with senior management, department heads & staff to determine training needs across the organization.
Create unique training solutions to target specific needs, including using innovative learning solutions through various delivery methods.
Build & manage relationships with external network, including our distributor partners, trade schools, etc., to evaluate, research & implement training program options & alternatives.
Review vendor partner certifications, working with line managers to ensure we have enough employees certified on the fire safety systems we service.
Define the roadmap for field apprenticeship programs and learning benchmarks.
Manage licensing applications and renewals, ensuring technician's licenses remain active.
Enroll employees in apprenticeship and certification trainings.
Maintain accurate records of training and licensing across the organization.
Ensure company licenses stay active, & up to date.
Monitor and evaluate training program’s effectiveness, success, and development needs.
Performs other related duties as assigned by management.

Success in this role depends on the ability of the Training Manager to successfully partner with managers across the organization to understand needs, the ability to prioritize needs, and resourcefulness to find and coordinate the resources to ensure the agreed-upon training objectives are met.

Qualifications

Strong leadership skills with the ability to think strategically
Proven track record of developing & implementing successful learning & development programs, preferably in a trades industry.
Demonstrated experience in driving the implementation of cross-functionally driven initiatives.
Multitasking is imperative, ability to work on multiple high-value projects simultaneously.
Strong relationship manager.
Self-starter with the ability to identify needs in the organization & present potential solutions.
Excellent verbal and written communication skills.
Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Strong skills in Microsoft Office; familiarity with LMS and/or certification tracking software.

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Senior Accountant (Medford, MA)

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

FEI is looking for a Senior Accountant to join our Finance team in Medford, MA. The Senior Accountant is responsible for financial analysis, preparation of financial statements, cash reporting and analysis, and oversight of monthly accounts payable closing.

Duties & Responsibilities

Maintain the General Ledger, including journal entries.
Prepare accurate balance sheet account reconciliations, including prepaids, loan accounts, tax accruals and revenue recognition.
Prepare monthly financial statements (P&L and balance sheet) in compliance with GAAP, FAR, and company policy in a timely manner.
Prepare sales and gross margin reporting for remote offices and total company.
Process payroll cost accruals and labor cost allocations.
Review purchase price variances and material cost accounting relating to service work orders and project work.
Assist Controller with audits, forecasts and other financial reporting.
Performs other related duties as assigned by management.

Qualifications

Bachelor's Degree (BA) from a four-year college or university.
Minimum four years of related experience and/or training in a mid-size trade services or industrial company accounting department.
Accurate and precise attention to detail
Strong technical capabilities and organization skills
Excellent Excel skills are required.
Familiarity with Salesforece.com and Financial Force is a plus.
Proven ability to work in a deadline-driven environment.

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Collections Representative (Medford, MA)

Fire Equipment Inc. is a full service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area.

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

We are looking for a Collections Representative who will assist with recovering past-due customer account balances. The Collections Rep will assist in credit & collections activities to ensure monies owed to the company are received in a timely manner while maintaining positive relationships with Fire Equipment Inc. customers.

Duties & Responsibilities

Assist in managing day-to-day collections operations.
Contact customers regarding past-due accounts and invoices.
Monitor payment arrangements to ensure compliance with payment terms.
Partner with billing representatives to ensure appropriate collections follow-up.
Promptly respond to customer inquiries regarding past due balances.
Work with customers to ensure they understand billing procedures and payment expectations and ensure they are followed.
Interact with management, other employees, and external customers.
Must be resourceful in developing alternative solutions and meeting deadlines in a real-time, fast-paced environment.
Performs other related duties as assigned by management.

Qualifications

Minimum of 2 years’ experience in an administrative support role
High school diploma or equivalent, three to five years related experience, or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Strong organizational, problem-solving, and analytical skills.
Ability to handle a high volume of tasks while maintaining attention to detail and prioritizing as necessary.
Strong interpersonal and customer service skills.
Ability to work independently and as a member of the team.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Proficiency in MS Office. Strong knowledge of Excel preferred
Familiarity with Salesforce.com is a plus.

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Salesforce Team Leader (Medford, MA)

Are you a hard worker looking to join a growing company? Do you thrive in a fast-paced environment? Fire Equipment Inc. is adding to our Salesforce CRM team in Medford, MA!

We are looking for a Salesforce Team Leader who will be able to analyze and improve processes leveraging our Salesforce CRM system as well as get their hands into the development and updates to our platform. This role will lead the enhancement of our existing CRM platform, taking in requests from cross-functional business partners, prioritizing and managing CRM projects with the CRM team. You will identify and document business requirements, assist with scoping and development of overall technical/business solution. The position requires analytical thinking and jumping into the system in order to develop the best overall solution.

Duties & Responsibilities

Develop strong partnerships with the CRM and business operations manager in order to understand the business process, and business needs and translate them into value-added information technology deliverables.
Gather and facilitate alignment on business requirements & priorities for the purpose of managing CRM modification requestions.
Evaluate requests for process improvements & prioritize projects. Recommend process improvements.
Develop specifications, assist in development, maintain and support a variety of reports using the CRM reporting tools.
Train users on new processes and applications
Troubleshoot issues related to business processes, custom and third-party applications.
Create, implement and maintain workflow processes to help optimize service delivery and processing efficiency.
Production support for CRM and inventory management systems, including researching & resolving problems, supporting scheduled activities and recommending solutions or alternate methods to meet business requirements.
Directly supervise employees on the FEI Salesforce team.
Performs other related duties as assigned by management.

Qualifications

Bachelor's Degree (BA) from four-year college or university, or 5+ years of related experience and/or training, or equivalent combination of education and experience.
At least five years of proven results oriented work experience in IT
Excellent communication skills and the ability to work with cross-functional teams
Strong project management and analytical skills
Experience in the service industry strongly preferred
Ability to understand and enhance database structure
Ability to think and work methodically and independently to resolve problems
Background in fire safety, HVAC, or other industrial trade services organization is helpful
Certificates, licenses and registrations required: Salesforce certifications preferred
Computer skills required: General knowledge of Microsoft Office products; Salesforce and/or other CRM experience required; familiarity with inventory control software

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Inside Sales Manager (Medford, MA)

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

We are looking for an experienced Inside Sales Manager to lead our Service Response Team (SRT). The SRT Manager will oversee the Service Response Team, which quotes deficiency cases and repair work for our customers. In this role, you will ensure the inside sales reps stay on track of their cases and bring quotes to completion, act as a resource for technical questions from the team, and ensure quotes are accurate and in compliance. Work with the team to enhance and develop their sales skills.

This team is critical to the overall growth and success of Fire Equipment Inc. The SRT is responsible for ensuring the life safety systems of our customers are maintained to code and that all necessary repairs are approved by customers in a timely manner. We are looking for someone with a strong background in the service trades.

Duties & Responsibilities

Ensure the department and individual representatives are meeting monthly, quarterly, and annual sales goals.
Review quotes for accuracy & compliance.
Ensure reps are getting timely approval on all quoted repair work from customers.
Monitor and balance individual reps’ workloads.
Execute sales analysis, prepare sales reports and suggest improvements.
Expand knowledge of fire safety trades in order to assist the team with technical questions.
Partner with other business stakeholders such as branch managers, outside sales, marketing, etc.
Performs other related duties as assigned by management.

Qualifications

Strong background in inside sales within a service trades industry, mechanical contractor, etc.
Proven track record of enhancing inside sales teams skills and success with meeting sales goals.
In-depth understanding of the sales process.
Ability to work in a dynamic environment and juggle multiple priorities.
Excellent communication, interpersonal and team management skills with the ability to coach & motivate team members.
Strong analytical and organizational skills.
Preference for fire safety industry experience.
Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Microsoft Office, familiarity with Salesforce strongly preferred

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume, including contact information, to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Service Coordinator (Medford, MA)

Are you able to juggle multiple tasks and thrive in a constantly changing environment? Do you enjoy problem-solving and customer service? This may be the role for you! Fire Equipment Inc. is looking to add Service Coordinator/Dispatchers to join the team located in Medford, MA.

Duties & Responsibilities

Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of the call, urgency, contractual obligation, available resources, and customer needs
Ensures all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into the CRM system
Utilize and maintain an electronic scheduling program. Provide daily updates as necessary
Reviews, processes and distributes all service documentation including service work orders
Responds to all customer requests for information or assistance
Proactively follows-up with the customer after completion of service visit to ensure a high level of satisfaction with the quality of work received
Process daily work received from technicians
Manage service requests from the point of scheduling through the completion of service
Maintain accurate customer information at all times
Assist service management as needed
Other duties as assigned.

Qualifications

Minimum 2 years scheduling experience, experience scheduling technicians highly preferred
High school diploma or equivalent
Proficient in Microsoft Word and Excel, familiarity with Salesforce.com is a plus
Must be detail-oriented with strong communications skills
Must be able to work independently with minimal direction
Present a pleasant and professional demeanor when communicating with customers via phone and email
Ability to handle multiple tasks simultaneously

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Service Coordinator/Warehouse Associate (Hooksett, NH)

Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design, and repairs. We provide our services to a wide range of industries throughout the New England area.

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

Do you like the challenge of juggling multiple tasks in a constantly changing environment? Do you enjoy problem-solving and customer service? This may be the role for you! Fire Equipment Inc. is looking to add a Field Service Coordinator/Warehouse Associate to join the team in our new Hooksett, NH office.

In this dual role, you will be responsible for scheduling our service technicians in the northern New England territory, providing stellar customer service, and assisting with receiving parts and staging work orders in the warehouse. This is a great opportunity to join a growing business!

Duties & Responsibilities

Schedule and dispatch field labor force to meet customer requests and expectations based upon the nature of call, urgency, contractual obligation, available resources, and customer needs
Ensure all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into CRM system
Utilize and maintain an electronic scheduling program. Provide daily updates as necessary
Review, process, and distribute all service documentation, including service work orders
Respond to all customer requests for information or assistance
Proactively follow up with customer after completion of service visit to ensure a high level of satisfaction with the quality of work received
Process daily work received from technicians
Manage service requests from the point of scheduling through the completion of service
Maintain accurate customer information at all times
Receive stock and inventory
Stage work orders for field technicians, ensuring the accuracy of parts needed and that materials are ready for customer appointments.
Assist service management as needed
Other duties as assigned.

Qualifications

Minimum 2 years of scheduling experience (experience scheduling service technicians highly preferred.)
Ability to handle multiple tasks simultaneously
Must be able to prioritize existing workload while handling emergency requests
Must be detail oriented with strong communications skills
Present a pleasant and professional demeanor when communicating with customers via phone and email
Ability to interact with both customers and technicians in a friendly and professional manner
Capable of lifting, pushing, pulling and/or carrying up to 75lbs
High school diploma or equivalent
Proficient in Microsoft Word and Excel, familiarity with Salesforce.com is a plus

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

Service Sales Rep (Southern, NH and Essex County, MA)

Do you have sales experience in life safety service sales?

Would you like to help FEI continue on our growth path?

Do you have a proven track record of meeting or exceeding your sales quotas?

Are you looking to join an organization with lucrative compensation, a robust benefits package, and a friendly, fast-paced, rewarding work environment?

Fire Equipment Inc. is currently seeking two Service Sales Managers to join our growing team (one for the Southern NH region and one for Essex County, MA)

Duties & Responsibilities

Develop new business by identifying qualified prospects through networking, prospecting, cold-calling & creative lead generation with end-user customers.
Working with a base of existing customers to upsell FEI’s Testing & Inspection Services.
Maintain customer retention by delivering FEI’s highly acclaimed service & support
Provide timely and effective sales presentations to prospective customers.
Exhibits a thorough knowledge of all services, pricing procedures, and strategies to ensure that contract estimates are accurate and will deliver the expected return
Manage and maintain a detailed opportunity pipeline & achieve assigned monthly quota
Utilize Salesforce.com to forecast and track all sales activities
Represent the company in a positive and professional manner.

Qualifications

Bachelor’s degree preferred
3-5 years of related experience in an outside sales role
Experience with Fire Alarm and/or Sprinkler industry is strongly preferred.
Articulate and professional with an enthusiastic attitude and a focus on results
Familiarity with Salesforce.com preferred
Service contract sales experience required
Strong interpersonal, written, phone, and listening skills

Benefits

Competitive Pay & incentive plan
Auto allowance
Fuel Card
401(k) with company match
Medical, Dental & Vision Insurance
Disability & Life Insurance
Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. EOE disability/veteran.

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