Career Opportunities | Fire Equipment, Inc

Fire Sprinkler Technicians (Hyannis & Medford, MA)

Fire Equipment Inc. is currently seeking Fire Sprinkler Technicians for multiple locations–Medford, MA; Agawam, MA; Smithfield, RI and Hyannis, MA. This position requires the ability to service, inspect and repair sprinkler systems and fire pumps for established customers on a scheduled basis. Job duties include conducting service calls, systems testing and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and report.

Duties & Responsibilities
• Conduct scheduled service calls to customer’s satisfaction
• Test and inspect fire sprinkler systems and fire pumps
• Perform on-site emergency troubleshooting and repairs
• Perform duties of on-call shifts in a rotating schedule
• Prepare accurate and timely service tickets and reports

Qualifications
• Knowledge of applicable fire codes and regulations
• MA and/or RI sprinkler license required, CT license preferred
• Valid Drivers License required
• High school diploma or equivalent is required
• Effective communication skills

Benefits
• Competitive pay, including on-call stipend
• Company vehicle to take home
• Medical, Dental & Vision Insurance
• Company provided life and disability insurance
• 401(k) with company match
• Paid vacations and holidays

Company Overview
Since 1928 Fire Equipment Inc. (FEI) has been a leader in New England with state-of-the-art fire protection & life-saving technology services. FEI continues to support the development of new and superior systems by providing consulting and world-class engineering and design services to some of the largest and finest architectural design and engineering consulting firms in the Northeast.

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Fire Alarm Technicians (Agawam & Medford, MA)

Fire Equipment Inc. is currently seeking Licensed Fire Alarm Technicians for multiple locations–Medford, MA, and Agawam, MA. This position requires the ability to service, inspect and repair fire alarm systems for established customers on a scheduled basis. Job duties include conducting service calls, systems testing and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and reports.

Duties & Responsibilities
• Perform on-site service, inspect and repair fire alarms for established customers on a scheduled basis.
• Conduct service calls, systems testing, and inspections to the prescribed standards.
• Perform on-site emergency troubleshooting and repairs.
• Identify code issues and non-conformance issues.
• Program fire alarm panels.
• Prepare accurate, timely, and detailed service tickets and reports.
• Present a professional appearance and conduct while interacting with and providing solutions to customers.

Qualifications
• MA fire alarm license required, CT license preferred
• Knowledge of applicable fire codes and regulations
• Ability to be available on-call when scheduled
• Effective communication skills

Education and Certification Requirements
• MA and/or RI fire alarm license required, CT license preferred
• Valid Drivers License required
• High school diploma or equivalent is required

Benefits
• Competitive Pay with on-call stipend
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc., is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Business Systems Manager (Medford, MA)

Are you a hard worker looking to join a growing company? Do you thrive in a fast-paced environment? Fire Equipment Inc. is adding to our Salesforce CRM team in Medford, MA!

We are looking for a Business Systems Manager who will be able to analyze and improve processes leveraging our Salesforce CRM system. This role will lead the enhancement of our existing CRM platform, taking in requests from cross-functional business partners, prioritizing and managing CRM projects with the CRM team. You will identify and document business requirements, assisting with the formulation, scoping, and development of overall technical/business solution. The position requires significant analytical thinking and at times involves being able to take a broader perspective to question and challenge existing ways of doing things in order to develop the best overall solution.

Duties & Responsibilities

Develop strong partnerships with the CRM and business operations manager in order to understand the strategic direction, business process, and business needs and translate them into value-added information technology deliverables.
Gather and facilitate alignment on business requirements & priorities for the purpose of managing CRM modification requestions.
Evaluate requests for process improvements & prioritize projects. Recommend process improvements.
Develop specifications, assist in the development, maintain and support a variety of reports using the CRM reporting tools.
Train users on new processes and applications
Troubleshoot issues related to business processes, custom, and third-party applications.
Create, implement and maintain workflow processes to help optimize service delivery and processing efficiency.
Directly supervise employees on the FEI Salesforce team.
Performs other related duties as assigned by management.

Qualifications

Bachelor's Degree (BA) from a four-year college or university, or 5+ years of related experience and/or training, or an equivalent combination of education and experience.
At least five years of proven results-oriented work experience in IT
Excellent communication skills and the ability to work with cross-functional teams
Strong project management and analytical skills
Experience in the service industry is strongly preferred
Familiarity with database structures
Ability to think and work methodically and independently to resolve problems
Certificates, Licenses, and registrations required: Salesforce certifications preferred
Computer skills required: General knowledge of Microsoft Office products; Salesforce and/or other CRM experience required; familiarity with inventory control software

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc., is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Operations Center Manager (Medford, MA)

Fire Equipment Inc. provides total life safety solutions protecting lives, valuable assets, and property. Our Service Team tests, inspects, and repairs fire alarms, sprinkler systems, fire extinguishers, and special hazards.

FEI is looking for an Operations Center Manager to lead our Medford, MA scheduling team. This role will be critical to the success of our Medford, MA office and will involve coordinating people and processes across the company, managing the staff, and working closely with other FEI branch offices.

Duties & Responsibilities

Managing a team of central scheduling staff
Respond to customer inquiries and emergency calls
Track, analyze, and report operational data on a regular basis, including route density reviews
Enhance workplace to boost efficiency and effectiveness of staff
Coach, develop and mentor employees to meet company objectives and individual professional growth
Stay up-to-date on industry knowledge
Keep in consistent contact with customers & manage customer relationships

Qualifications

Proven track record of success in a service management role and team leadership
Ability to consistently function at a high level in a fast-paced, dynamic service organization, preferable in fire protection, security, HVAC, utility service, or similar industries
Prior customer service experience required, including case management, scheduling, prioritization, dispatching, and customer interactions associated with service engagements
Ability to think, analyze and act strategically and swiftly
Excellent communication skills, self-motivated, self-starter, well organized
Computer proficiency, experience with Salesforce.com a plus

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc., is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Service Sales Rep (Essex County & Plymouth County, MA)

Do you have sales experience in life safety service sales?

Would you like to help FEI continue on our growth path?

Do you have a proven track record of meeting or exceeding your sales quotas?

Are you looking to join an organization with lucrative compensation, a robust benefits package, and a friendly, fast-paced, rewarding work environment?

Fire Equipment Inc. is currently seeking two Service Sales Managers to join our growing team. One role is located in Plymouth County, MA market, and the second role is in the Essex County, MA market.

Duties & Responsibilities

Develop new business by identifying qualified prospects through networking, prospecting, cold-calling & creative lead generation with end-user customers.
Working with a base of existing customers to upsell FEI’s Testing & Inspection Services.
Maintain customer retention by delivering FEI’s highly acclaimed service & support
Provide timely and effective sales presentations to prospective customers.
Exhibits a thorough knowledge of all services, pricing procedures, and strategies to ensure that contract estimates are accurate and will deliver the expected return
Manage and maintain a detailed opportunity pipeline & achieve assigned monthly quota
Utilize Salesforce.com to forecast and track all sales activities
Represent the company in a positive and professional manner.

Qualifications

Bachelor’s degree preferred
3-5 years of related experience in an outside sales role
Experience with Fire Alarm and/or Sprinkler industry is strongly preferred.
Articulate and professional with an enthusiastic attitude and a focus on results
Familiarity with Salesforce.com preferred
Service contract sales experience required
Strong interpersonal, written, phone, and listening skills

Benefits

Competitive Pay & incentive plan
Auto allowance
Fuel Card
401(k) with company match
Medical, Dental & Vision Insurance
Disability & Life Insurance
Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc., is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Service Coordinator (Medford, MA)

Are you able to juggle multiple tasks and thrive in a constantly changing environment? Do you enjoy problem-solving and customer service? This may be the role for you! Fire Equipment Inc. is currently looking to add a Service Coordinator/Dispatcher to join the team located in Medford MA.

Duties & Responsibilities

Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of the call, urgency, contractual obligation, available resources, and customer needs
Ensures all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into the CRM system
Utilize and maintain an electronic scheduling program. Provide daily updates as necessary
Reviews, processes and distributes all service documentation including service work orders
Responds to all customer requests for information or assistance
Proactively follows-up with the customer after completion of service visit to ensure a high level of satisfaction with the quality of work received
Process daily work received from technicians
Manage service requests from the point of scheduling through the completion of service
Maintain accurate customer information at all times
Assist service management as needed
Other duties as assigned.

Qualifications

Minimum 2 years scheduling experience, experience scheduling technicians highly preferred
High school diploma or equivalent
Proficient in Microsoft Word and Excel, familiarity with Salesforce.com is a plus
Must be detail-oriented with strong communications skills
Must be able to work independently with minimal direction
Present a pleasant and professional demeanor when communicating with customers via phone and email
Ability to handle multiple tasks simultaneously

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc., is committed to creating a diverse environment and is proud to be an equal opportunity employer.

General Laborer (Medford, MA)

Shop Technician (Medford & Hyannis, MA)

Fire Equipment Inc. is looking for a Shop Technician to join our team in Medford, MA, and Hyannis, MA. The Shop Technician will primarily be responsible for testing and filling portable fire extinguishers and hydrotesting extinguishers. We’re looking for a highly motivated, independent worker to join our team.

Duties & Responsibilities

Testing fire extinguishers to ensure they meet code requirements.
Filling fire extinguishers and other fire suppression tanks.
Hydrotest cylinders.
Maintain safe work practices while servicing the cylinders.
Assist with counter sales as needed.
Performs other related duties as assigned by management.

Qualifications

High school diploma or general education degree (GED), or one to three years’ related experience and/or training, or an equivalent combination of education and experience.
Capable of lifting, pushing, pulling, and/or carrying up to 75lbs
Strong communication skills, verbal and written
Basic math and counting skills required
Ability to multi-task
Strong attention to detail and accuracy
Must be able to follow basic safety procedures and precautions to help maintain a safe work environment
Basic understanding of fire safety industry (fire alarms, sprinklers, etc.) preferred

Benefits
• Competitive Pay
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc., is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Kitchen Systems Technician (Hyannis and Taunton, MA)

Fire Equipment Inc. is currently seeking Kitchen Suppression Technicians. This position requires the ability to service, inspect and repair restaurant fire suppression systems with established customers. Job duties include conducting service calls, systems testing and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and reports. We are looking for two technicians, one will be based on Cape Cod and the other will be in Taunton, MA.

Duties & Responsibilities

Test and inspect pre-engineered fire suppression systems and portable fire extinguishers following applicable codes
Maintain knowledge of current products and related information
Perform on-site emergency troubleshooting and repairs
Schedule appointments with customers for inspection & repairs
Prepare accurate and timely service tickets and reports
Maintain high customer satisfaction with a passion for delivering stellar service
Develop and maintain a professional image and build good relationships with customers
Other related duties as assigned

Qualifications

Valid Drivers License required
High school diploma or equivalent is required
Effective communication skills
Valid MA Certificate of Competency in Pre-Engineered systems required
Knowledge of applicable fire codes and regulations

Benefits

Competitive pay, including an on-call stipend
Company vehicle to take home
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design, and repairs. We provide our services to a wide range of industries throughout the New England area. We invest heavily in infrastructure, technology, and education to provide our customers with the best and most cost-effective solutions in the industry. FEI is a third-generation family-owned and operated company. As such, FEI understands that open communication with both clients and employees is paramount. Clients and employees alike are considered to be part of the FEI family. Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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