Career Opportunities | Fire Equipment, Inc

Fire Sprinkler Technicians (Multiple Locations)

Fire Equipment Inc. is currently seeking Fire Sprinkler Technicians for multiple locations–Medford, MA; Agawam, MA; Smithfield, RI and Hyannis, MA. This position requires the ability to service, inspect and repair sprinkler systems and fire pumps for established customers on a scheduled basis. Job duties include conducting service calls, systems testing and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and report.

Duties & Responsibilities
• Conduct scheduled service calls to customer’s satisfaction
• Test and inspect fire sprinkler systems and fire pumps
• Perform on-site emergency troubleshooting and repairs
• Perform duties of on-call shifts in a rotating schedule
• Prepare accurate and timely service tickets and reports

Qualifications
• Knowledge of applicable fire codes and regulations
• MA and/or RI sprinkler license required, CT license preferred
• Valid Drivers License required
• High school diploma or equivalent is required
• Effective communication skills

Benefits
• Competitive pay, including on-call stipend
• Company vehicle to take home
• Medical, Dental & Vision Insurance
• Company provided life and disability insurance
• 401(k) with company match
• Paid vacations and holidays

Company Overview
Since 1928 Fire Equipment Inc. (FEI) has been a leader in New England with state-of-the-art fire protection & life-saving technology services. FEI continues to support the development of new and superior systems by providing consulting and world-class engineering and design services to some of the largest and finest architectural design and engineering consulting firms in the Northeast.

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Fire Alarm Technicians (Multiple Locations)

Fire Equipment Inc. is currently seeking Licensed Fire Alarm Technicians for multiple locations–Medford, MA; Agawam, MA; Smithfield, RI. This position requires the ability to service, inspect and repair fire alarm systems for established customers on a scheduled basis. Job duties include conducting service calls, systems testing and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and reports.

Duties & Responsibilities
• Perform on-site service, inspect and repair fire alarms for established customers on a scheduled basis.
• Conduct service calls, systems testing, and inspections to the prescribed standards.
• Perform on-site emergency troubleshooting and repairs.
• Identify code issues and non-conformance issues.
• Program fire alarm panels.
• Prepare accurate, timely, and detailed service tickets and reports.
• Present a professional appearance and conduct while interacting with and providing solutions to customers.

Qualifications
• MA and/or RI fire alarm license required, CT license preferred
• Knowledge of applicable fire codes and regulations
• Ability to be available on-call when scheduled
• Effective communication skills

Education and Certification Requirements
• MA and/or RI fire alarm license required, CT license preferred
• Valid Drivers License required
• High school diploma or equivalent is required

Benefits
• Competitive Pay with on-call stipend
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc., is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Sprinkler Apprentice (Smithfield, RI & Medford, MA)

Fire Equipment Inc. is currently seeking a Fire Sprinkler Install Apprentice. The Sprinkler Apprentice will work with our licensed technicians on upgrade and installation projects, ensuring installations are up to code.

Duties & Responsibilities

• Work on assigned customer sites for installation and upgrade projects on fire sprinkler systems.
• Work with wet and dry fire sprinkler systems, and fire pumps.
• Load/unload materials at the job site.
• Stage and distribute work material to employees at job sites.
• Perform on-site emergency troubleshooting and repairs.

Qualifications

Interest in pursuing a career in the fire safety industry
Mechanically inclined
Initiative to learn the skills of the fire safety trade
Ability to follow through on assigned tasks
Good communication skills, verbal and written
Reliable
Capable of lifting, pushing, pulling, and/or carrying up to 75lbs
Must be able to follow basic safety procedures and precautions to help maintain a safe work environment
Basic understanding of fire sprinkler systems preferred
Basic computer skills
High school diploma or general education degree (GED)
Valid Drivers License

Benefits

Competitive salary
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design, and repairs. We provide our services to a wide range of industries throughout the New England area. We invest heavily in infrastructure, technology, and education to provide our customers with the best and most cost-effective solutions in the industry. FEI is a third-generation family-owned and operated company. As such, FEI understands that open communication with both clients and employees is paramount. Clients and employees alike are considered to be part of the FEI family. Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Warehouse Associate (Medford, MA)

Fire Equipment Inc. is looking for a Warehouse Worker to join our team in Medford, MA. The Warehouse Worker will primarily be responsible for staging work orders for our fire alarm, sprinkler, and suppression technicians. We’re looking for a highly motivated, independent worker to join our team.

Responsibilities

Stage work orders for field technicians, ensuring the accuracy of parts needed and those materials are ready for customer appointments.
Receive stock and inventory.
Deliver parts to other office locations as needed.
Back-up to other Shop Technicians for hydrostatic testing, CO2 cylinder filling.
Process counter sales and ensure proper recording and billing/payment information is entered into Salesforce.com.
Performs other related duties as assigned by management.

Qualifications

High school diploma or general education degree (GED)
3 years related work experience
Strong communication skills, verbal and written
Basic math and counting skills required
Ability to multi-task
Strong attention to detail and accuracy
Capable of lifting, pushing, pulling, and/or carrying up to 75lbs
Must be able to follow basic safety procedures and precautions to help maintain a safe work environment
Basic understanding of fire safety industry (fire alarms, sprinklers, etc.) or related industry preferred

Benefits

Competitive pay
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Business Development Manager (Medford, MA)

Fire Equipment Inc. is hiring a Business Development Manager! We are looking for an individual with a background in sourcing new customers in a field service organization. As FEI continues to grow, we are looking for someone who can drive qualified new business leads to our outside sales teams for both service work and projects. Do you thrive in a fast-paced environment? Enjoy the hunt for new clients and laying the groundwork for these new customer relationships? This may be the role for you!

Duties & Responsibilities

In conjunction with the leadership team, plan & oversee the overall business development strategy.
Conduct market research activity for core target industries and geographies, including developing target lists.
Identify the needs of targeted potential customers based on the services offered by FEI.
Create and maintains prospect listings for use by marketing and sales departments.
Contact potential clients to establish rapport and arranges introduction meetings for the appropriate sales teams. Filters qualified leads to the appropriate sales team members.
Manage a staff of lead generators.
Assist with trade shows, association meetings, etc. as a representative of FEI.
Maintain a strong understanding of the fire safety industry & FEI services.
Perform other related duties as assigned by management.

Qualifications

Proven experience in business development, market research, and identifying new opportunities.
Strong understanding of the service and construction industry, preference for prior experience in the fire safety industry.
Exceptional communication skills, ability to quickly build relationships and rapport with prospects.
Innate drive to succeed and take initiative.
Bachelor's Degree (BA) from four-year college or university, or 5-7 years of related experience and/or training, or equivalent combination of education and experience.
Computer skills required: understanding of CRM systems, preferably Salesforce.com. Basic knowledge of Microsoft office suite, including Outlook, Word, Excel, and Teams.

Benefits

Competitive pay
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Billing Representative (Medford, MA)

Are you a hard worker looking to join a growing company? Do you thrive in a fast-paced environment? Fire Equipment Inc. is adding to our Accounting team in Medford, MA!

We are looking for a Billing Representative who will assist with the overall billing process. The Billing Rep will compile data and prepare invoices for billing customers.

Duties & Responsibilities

Prepare itemized statements, invoices, and record amounts due for services rendered.
Perform bookkeeping work, including posting data or keeping other records concerning costs of goods and services.
Resolve discrepancies in billing records.
Contact customers to obtain or relay account information.
Provide a high level of customer support to answer inquiries regarding account and billing details.
Enter customer invoices into specific customer portals as required.
Performs other related duties as assigned by management.

Qualifications

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Proficiency with Microsoft Office Suite required. Familiarity with Salesforce is a plus.
Excellent attention to detail is required.
Ability to work in a fast-paced environment and multitask.
Strong customer service skills.
Good communication skills.

Benefits

Competitive pay
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Collections Representative (Medford, MA)

Are you a hard worker looking to join a growing company? Do you thrive in a fast-paced environment? Fire Equipment Inc. is adding to our Accounting team in Medford, MA!

We are looking for a Collections Representative who will assist with recovering past due customer account balances. The Collections Rep will assist in credit & collections activities to ensure monies owed to the company are received in a timely manner while maintaining positive relationships with Fire Equipment Inc. customers.

Duties & Responsibilities

Assist in managing day-to-day collections operations.
Contact customers regarding past-due accounts and invoices.
Monitor payment arrangements to ensure compliance with payment terms.
Partner with billing representatives to ensure appropriate collections follow-up.
Promptly respond to customer inquiries regarding past due balances.
Work with customers to ensure they understand billing procedures and payment expectations and ensuring they are followed.
Interact with management, other employees, and external customers.
Must be resourceful in developing alternative solutions and meeting deadlines in a real-time, fast-paced environment.
Performs other related duties as assigned by management.

Qualifications

Minimum of 2 years experience in an administrative support role
High school diploma or equivalent, three to five years related experience, or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Strong organizational, problem-solving, and analytical skills.
Ability to handle a high volume of tasks while maintaining attention to detail and prioritizing as necessary.
Strong interpersonal and customer service skills.
Ability to work independently and as a member of the team.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Proficiency in MS Office. Strong knowledge of Excel preferred
Familiarity with Salesforce.com is a plus.

Benefits

Competitive pay
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Customer Support Rep. (Medford, MA)

Fire Equipment Inc. is looking for a motivated, driven, individual to help maintain our Client Relationship Management system (Salesforce.com) to ensure accurate customer information is maintained. This high-volume role will support all FEI locations ensuring renewals are processed, assisting with billing & collections questions on renewals, updating customer accounts, and partner with internal teams to ensure contract renewals are processed in a timely manner.

Duties & Responsibilities

Maintain Salesforce.com customer database, ensuring customer profiles are entered accurately and timely, and make updates to customer accounts in a timely manner as points of contact and/or customer equipment & service needs change.
Set up new preventive maintenance service contracts
Manage the renewal process for service contract customers
Assist with maintaining customer relationships. Reach out to customers starting 3 months prior to their renewals.
Ensure preventive maintenance is on track for upcoming service renewals.
Work on collections for contract billing for customers who are coming due for renewals in the next month.
Assist with contract billing on a monthly basis.
Performs other related duties as assigned by management.

Qualifications

Excellent attention to detail.
Superior customer service skills.
Ability to work with a variety of teams internally and external customers in a timely, courteous manner.
Experience working in a fast paced environment and proven ability to manage a high volume of work.
Able to manage multiple tasks simultaneously.
Self-starter who thrives working across teams.
Excellent verbal and written communication skills.
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Familiarity with Microsoft Office products. Familiarity with Salesforce.com

Benefits

Competitive pay
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Service Coordinator/Dispatcher (Medford, MA)

Are you able to juggle multiple tasks and thrive in a constantly changing environment? Do you enjoy problem-solving and customer service? This may be the role for you! Fire Equipment Inc. is currently looking to add a Service Coordinator/Dispatcher to join the team located in Medford, MA.

Duties & Responsibilities

Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of the call, urgency, contractual obligation, available resources, and customer needs
Ensures all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into CRM system
Utilize and maintain an electronic scheduling program. Provide daily updates as necessary
Reviews, processes and distributes all service documentation including service work orders
Responds to all customer requests for information or assistance
Proactively follows-up with the customer after completion of service visit to ensure a high level of satisfaction with the quality of work received
Process daily work received from technicians
Manage service requests from the point of scheduling through the completion of service
Maintain accurate customer information at all times
Assist service management as needed
Other duties as assigned.

Qualifications

Minimum 2 years scheduling experience, experience scheduling technicians highly preferred
High school diploma or equivalent
Proficient in Microsoft Word and Excel, familiarity with Salesforce.com is a plus
Must be detail-oriented with strong communications skills
Must be able to work independently with minimal direction
Present a pleasant and professional demeanor when communicating with customers via phone and email
Ability to handle multiple tasks simultaneously

Benefits

Competitive pay
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Service Coordinator/Dispatcher (Agawam, MA)

Duties & Responsibilities

Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of the call, urgency, contractual obligation, available resources, and customer needs
Ensures all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into CRM system
Utilize and maintain an electronic scheduling program. Provide daily updates as necessary
Reviews, processes and distributes all service documentation including service work orders
Responds to all customer requests for information or assistance
Proactively follows-up with the customer after completion of service visit to ensure a high level of satisfaction with the quality of work received
Process daily work received from technicians
Manage service requests from the point of scheduling through the completion of service
Maintain accurate customer information at all times
Perform warehouse responsibilities, including receiving orders & stocking shelves, staging work orders
Back-up to FEI Connect monitoring service set up and troubleshooting
Assist service management as needed
Other duties as assigned.

Qualifications

Minimum 2 years scheduling experience, experience scheduling technicians highly preferred
High school diploma or equivalent
Proficient in Microsoft Word and Excel, familiarity with Salesforce.com is a plus
Must be detail-oriented with strong communications skills
Must be able to work independently with minimal direction
Present a pleasant and professional demeanor when communicating with customers via phone and email
Ability to handle multiple tasks simultaneously

Benefits

Competitive pay
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Shop Technician (Hyannis, MA)

Fire Equipment Inc. is looking for an Extinguisher Maintenance Technician to join our team in Hyannis, MA. The Technician will primarily be responsible for testing and filling portable fire extinguishers and staging work orders for our Fire Sprinkler and Pre-Engineered Systems Technicians. We’re looking for a highly motivated, independent worker to join our team.

Duties & Responsibilities

Testing fire extinguishers to ensure they meet code requirements.
Filling fire extinguishers and other fire suppression tanks.
Stage work orders for field technicians, ensuring the accuracy of parts needed and those materials are ready for customer appointments.
Receive stock and inventory.
Assist with counter sales as needed.
Performs other related duties as assigned by management.

Qualifications

High school diploma or general education degree (GED), or one to three years’ related experience and/or training, or equivalent combination of education and experience.
Capable of lifting, pushing, pulling, and/or carrying up to 75lbs
Strong communication skills, verbal and written
Basic math and counting skills required
Ability to multi-task
Strong attention to detail and accuracy
Must be able to follow basic safety procedures and precautions to help maintain a safe work environment
Basic understanding of the fire safety industry (fire alarms, sprinklers, etc.) preferred

Benefits

Competitive pay
Health, Dental & Vision Benefits
401(k) with company match
Life & Disability, and supplemental coverage available
Paid Vacation & Holidays

Company Overview

If interested, please submit your resume including contact information to jobs@feinewengland.com

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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